Skip to Content
Streetsblog USA home
Streetsblog USA home
Log In

311_4.JPG Carrie McLaren and Steve Lambert are working on a public service photo project called "People's 311." They want New Yorkers to submit shots of things like potholes, bike lane hazards, dying trees and broken traffic signs.

People's 311 is a "crowdsourcing" response to the Street Conditions Observation Unit (SCOUT) program, a new team of inspectors dispatched by the Mayor's Office of Operations to drive every city street (in scooters) once per month and report problem conditions to 311. McLaren and Lambert think this is something citizens could help with. They eventually plan to map all photos for a more comprehensive picture of reported problems.

Check the Stay Free! Magazine Blog for details. And for more experiments in crowdsourcing, see Brian Lehrer's SUV count from earlier this month, and, of course, Streetsblog's favorite project, Uncivil Servants.

Stay in touch

Sign up for our free newsletter

More from Streetsblog USA

Friday Video: Buenos Aires Will Challenge Everything You Think You Know About Buses

The Paris of South America has an amazing bus system — but it doesn't run like North American ones at all.

March 13, 2026

Friday’s Headlines Change How We Keep Score

The way the U.S. measures traffic death rates skews public perception toward the status quo.

March 13, 2026

Talking Headways Podcast: Buildings are Here to Help People

Jeremy Wells on his book, Managing the Magic of Old Places: Crafting Public Policies for People-Centered Historic Preservation.

March 12, 2026

Bus Companies Say There’s a Better Way to Take a ‘Great American Road Trip’ This Summer

"Our eventual goal is to make inter-city bus travel every American's first consideration when they think about how to get from one city to the next."

March 12, 2026

Opinion: Make This Summer’s World Cup A Car-Free Paradise

NYC has a major opportunity to support people who don't drive during the World Cup. Could other host cities do it, too?

March 12, 2026

Thursday’s Headlines Can’t Keep Up

While other developed nations are building more transit lines as their populations increase, the U.S. is not.

March 12, 2026
See all posts