Why Transpo Bureaucrats Need to Take More Risks

Her discussion of Capital Bikeshare, which failed in its first incarnation and succeeded in its second, is an incisive challenge to the bureaucratic mind, and it's directly related to transit improvements.

Tregoning's story here is basically that the first bikeshare system failed because it was too small, too hesitant, while the second one succeeded because it was far bigger, bolder, riskier. Many of the government cultures I've known would have decided, based on the first round, never to try bikeshare again. It took courage to say that maybe the lesson was that some things just can't be done as tiny demonstration projects. You have to build the courage to actually do them, at the natural scale at which they start to work.

Transit network redesign is exactly like that. It's hard to do in hesitant, reversible phases, because it's all so interconnected, and because a network doesn't start to work until it's all there.