Skip to Content
Streetsblog USA home
Streetsblog USA home
Log In
false

After a trip to the East Coast, Aaron Renn of the Urbanophile came back with a critique of the passenger experience along America's most important rail corridor. You can't blame all the problems on the lack of investment, he writes:

Start with the sorry state of Penn Station in New York City, America’s busiest train station. (In fact, it’s the busiest transportation facility of any type in the United States, if Wikipedia can be believed). Yes, the place is a depressing underground dump. Yes, there used to be a glorious train station there that was demolished in the 1960s. Yes, we probably need to invest many billions in upgrades.

Yet is it a lack of funds that make the three agencies that call it home – Amtrak, New Jersey Transit, and the Long Island Railroad – act as though the others don’t exist? The three railroads have completely separate ticketing areas, signage systems, etc. This is hardly the only case in America. For some reason, Amtrak seems to despise sharing ticket agents with other carriers. There are separate windows for Amtrak and commuter lines everywhere I’ve been. Given that many journeys include both commuter and inter-city segments, this seems crazy. If you can’t have integrated ticketing (and actually, I don’t see why you can’t), at least you should be able to have a single agent help you.

While we are waiting around for funding issues to be resolved, wouldn’t it be nice if our governments and various travel companies actually focused on fixing some of these straightforward problems with coordination, ticketing, and customer service? It’s hard to take their capital requests seriously if they aren’t going to do what they can now.

Elsewhere on the Network today: Streets.mn explores how the design of traditional, walkable college campuses encourages good research, happy students and better financial support from alumni. Baltimore Spokes shares a study that found that aggressive driving increases after viewing Nascar races. And Bike Lane Living examines San Diego's bike progress compared to other West Coast cities.

Stay in touch

Sign up for our free newsletter

More from Streetsblog USA

Wednesday’s Headlines Stick With What Works

Forget robotaxis. Just make the bus come frequently and on time.

July 16, 2025

America’s Kids Deserve Better Than a Waymo Subscription

What do America's young people lose when they have to buy independence from a corporation that rents out driverless cars?

July 15, 2025

Tuesday’s Headlines Aren’t Falling Fast Enough

Pedestrian deaths dropped by 4 percent last year, but remain well above pre-pandemic figures.

July 15, 2025

Monday’s Headlines Are Dragging Their Feet

The Trump administration claims the Biden administration left them with a backlog — but they've actually been far slower at getting transportation money to states than their predecessors, a new analysis finds.

July 14, 2025

These U.S. Communities’ So-Called ‘Complete Streets’ Policies Don’t Even Deserve the Name

Any city can call itself a "Complete Streets" champion. But not all of them are walking the walk — and if they don't, a top organization says they'll no longer give them a platform on its esteemed "best of" ranking.

July 14, 2025

Communities Rally To Reclaim Streets From ICE Terror

"This is an attack on Los Angeles. This is an attack on California. On all of us."

July 11, 2025
See all posts